Episode 5 | Douglas Hanna, COO Grafana Labs | Salesforce.com 10K Breakdown

Posted on Tuesday, Jun 22, 2021 | Category: Cloud Technology | Series: Exploring the Cloud | Cloud, Technology, Sales, Finance, Cryptocurrency, Bitcoin, Ethereum
Your hosts Steve Mayzak and Chad Tindel are joined by Douglas Hanna, COO of Grafana Labs, the company behind leading open source projects Grafana and Loki, and the creator of the first open and composable observability platform. Prior to Grafana Labs, he spent nearly four years at Zendesk, most recently as VP, Operations at Zendesk. Before Zendesk, he was the founder and CEO of Help.com, a customer service software company. We breakdown the latest Salesforce.com 10K to talk about their business model, acquisitions they’ve made and where we think they’re headed. We also talk with Doug about how sales and operations are different at Open Source companies compared to proprietary software vendors, the future of enterprise subscriptions, procurement automation, and the future of WFH.

Show Notes

Episode #5 of “Can I get that software in blue?”, a podcast by and for people engaged in technology sales. If you are in the technology presales, solution architecture, sales, support or professional services career paths then this show is for you!

Your hosts Steve Mayzak and Chad Tindel are joined by Douglas Hanna, COO of Grafana Labs, the company behind leading open source projects Grafana and Loki, and the creator of the first open and composable observability platform. Prior to Grafana Labs, he spent nearly four years at Zendesk, most recently as VP, Operations at Zendesk. Before Zendesk, he was the founder and CEO of Help.com, a customer service software company. We breakdown the latest Salesforce.com 10K to talk about their business model, acquisitions they’ve made and where we think they’re headed.

We also talk with Doug about how sales and operations are different at Open Source companies compared to proprietary software vendors, the future of enterprise subscriptions, procurement automation, and the future of WFH.

Contact us on Twitter or LinkedIn to suggest companies or tech news articles worthy of the podcast!

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SFDC 10K: https://investor.salesforce.com/financials/sec-filings/sec-filings-details/default.aspx?FilingId=14807944

Snowflake goes fully remote: https://www.cnbc.com/2021/05/26/snowflake-moves-executive-office-from-california-to-bozeman-montana.html

Employees want WFH: https://www.bloomberg.com/news/articles/2021-06-01/return-to-office-employees-are-quitting-instead-of-giving-up-work-from-home

Guests

Douglas Hanna

Douglas Hanna

Douglas Hanna is the COO of Grafana Labs, the company behind leading open source projects Grafana and Loki, and the creator of the first open and composable observability platform. Prior to Grafana Labs, he spent nearly four years at Zendesk, most recently as VP, Operations at Zendesk. Before Zendesk, he was the founder and CEO of Help.com, a customer service software company, and the CEO of A Small Orange, the homegrown hosting company. A Small Orange, which Douglas joined in 2010, was acquired by Endurance International Group (NASDAQ: EIGI) in 2012 and Douglas continued running the company as the SVP and Brand CEO, A Small Orange at Endurance for nearly two years following the acquisition. Douglas earned a bachelor’s degree in sociology from Duke University.